Shipping Policy

At Williams Knife Co., we work hard to get your order out the door as quickly as possible. Every knife is carefully inspected and packed to ensure it arrives ready for years of use.

Order Processing

Orders are typically processed within 1–2 business days after they are placed. Orders submitted on weekends or holidays will begin processing on the next business day.

During new product launches, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay, we'll contact you using the email address provided with your order.

Shipping Methods

We offer several shipping options at checkout based on your location and preferred delivery speed. Orders are shipped through trusted carriers including USPS, UPS, and FedEx.

Delivery estimates are provided at checkout and begin once your order has been shipped, not when it is placed.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear after your shipping label has been created.

Domestic Shipping

We currently ship throughout the United States.

Shipping rates are calculated at checkout based on your order, destination, and selected shipping method.

International Shipping

International shipping may be available to select countries.

Please note that customers are responsible for any applicable duties, taxes, customs fees, or import charges required by their country. Delivery times may vary depending on customs processing.

Shipping Restrictions

Knives are subject to local, state, and international laws. It is the customer's responsibility to ensure that ownership and delivery of knife products is permitted in their location before placing an order.

Williams Knife Co. reserves the right to cancel or refuse orders that cannot legally be fulfilled.

Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is the responsibility of that carrier. If your shipment appears delayed or lost, please contact the carrier first using your tracking information.

If you need additional assistance, our team is happy to help. Please contact us and we'll work with you to resolve the issue whenever possible.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. If your order has not yet shipped, we'll do our best to update the address.

Once an order has shipped, we are unable to guarantee address changes or rerouting.

Damaged Shipments

If your order arrives damaged, please contact us within 5 days of delivery. Include your order number along with photos of the product and packaging so we can assist you as quickly as possible.

Questions

If you have any questions about shipping, your order, or delivery, we're here to help.

Please contact our customer support team through our Contact page, and we'll get back to you as soon as possible.